Privacy Policy

1) Information we collect

• Account & profile: username, email, password (hashed), age/eligibility prompts, preferences, support messages.
• Gameplay & telemetry: in-game actions, session times, progress, performance, crash reports, device/browser details, IP address, approximate location (derived from IP), logs.
• Cookies & similar tech: identifiers used for sign-in, security, remembering settings, and measuring site/app performance.
• Purchases (if offered): if you buy virtual currency or other digital items, we receive purchase status, transaction IDs and product details. Payment card details are handled by the payment provider; we do not store full card numbers.
• User content: content you submit (e.g., chat, comments, reports) and any metadata needed to operate and moderate the service.

2) Why we collect it

• Provide and operate accounts, gameplay features, purchases and support.
• Maintain security, prevent fraud/abuse, and enforce our terms.
• Improve performance, fix bugs, and develop new features.
• Analytics and reporting (aggregated where possible).
• Meet legal obligations and resolve disputes.

Where required, we will ask for consent (for example, certain optional cookies). Otherwise we collect and use information as needed to provide the service you request and for security and operational purposes consistent with NZ privacy law.

3) Cookies and analytics

We use essential cookies for sign-in and security. We may also use analytics tools to understand usage. You can control cookies through your browser settings and, where available, in-product cookie controls. Disabling some cookies may affect functionality.

4) Sharing and processors

We may share personal information with trusted service providers who process it on our instructions, such as hosting/infrastructure, analytics, customer support tooling, email delivery, fraud prevention, and payment processing (if purchases are available). We may also disclose information where required by law or to protect users and the service.

5) International transfers

Some providers may store or process information outside New Zealand. When this occurs, we take reasonable steps to ensure the recipient protects the information in a way that provides comparable safeguards, such as contractual protections and assessing provider security practices.

6) Security and retention

We use reasonable security measures (access controls, encryption in transit, monitoring) to protect information. We keep personal information only as long as needed for the purposes above, including account operation, compliance, and resolving disputes. We may retain de-identified or aggregated data for analytics.

7) Your rights (New Zealand)

You can request access to, or correction of, the personal information we hold about you. If you believe we have not handled your information appropriately, you can contact us first, and you may also complain to the Office of the Privacy Commissioner (privacy.org.nz).

8) Children

Our services are not intended for children who cannot legally consent to sharing personal information. If you think a child has provided personal information, contact us so we can review and take appropriate steps.

9) Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and update the “Last updated” date above.